Last updated: January 15, 2026
Welcome to AdvisoryLead ("we," "our," "us," or "the Platform"). These Terms & Conditions ("Terms") govern your access to and use of the AdvisoryLead website, mobile applications, AI chat and voice agents, and related services (collectively, the "Services"). By creating an account or using the Services, you agree to be bound by these Terms.
AdvisoryLead is a marketplace that connects homeowners ("Clients") with licensed, insured, and independent third-party contractors ("Contractors") who offer home repair, maintenance, and improvement services. AdvisoryLead does not directly provide home services and is not an employer, partner, or agent of any Contractor listed on the Platform.
The Services provided by AdvisoryLead include:
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. Continued use of the Services following any such change constitutes your acceptance of the change.
Contractors using the Platform represent and warrant that they:
AdvisoryLead may verify Contractor credentials but does not guarantee the quality, safety, or legality of any work performed. Contractors are independent business operators — not employees of AdvisoryLead — and are solely responsible for the services they provide.
By using the Platform as a Client, you agree to:
Estimates are free and carry no obligation to proceed with work. Once you accept a Contractor's quote and work begins, standard payment terms apply as agreed in the accepted quote.
Platform fee disclosure: AdvisoryLead charges a 15% platform fee on all payments processed through the Platform. This fee is deducted automatically from Contractor payouts and covers lead generation, payment processing, platform maintenance, customer support, and fraud protection.
All payments are processed securely via Stripe Connect. Contractors must complete Stripe Connect onboarding — including identity verification and bank account linking — before receiving payouts. Payouts are typically deposited within 2 business days of job completion and Client confirmation.
Clients may dispute charges through the Platform within 14 days of payment. Disputed funds are held in escrow pending resolution. AdvisoryLead does not refund platform fees for jobs that were completed as agreed but the Client is dissatisfied for subjective reasons; Contractors and Clients are expected to resolve quality disputes in good faith.
Contractors may be charged a small lead-acceptance fee for accepted leads that do not convert to paid jobs due to Contractor cancellation or no-show. This fee helps maintain lead quality for honest operators.
AdvisoryLead collects information that you provide directly (name, phone, email, zip code, service details) and information collected automatically (device information, usage data, IP address). We use this data to operate the Services, match Clients with Contractors, process payments, improve the Platform, and communicate with you.
Voice calls to our AI agent may be recorded and transcribed for quality assurance, model training, and service delivery. Chat conversations are stored securely and are subject to the same protections. We do not sell personal data to third parties. Contractors receive only the information necessary to serve the lead (name, contact info, address for the job site, service needed).
You may request access to, correction of, or deletion of your personal data by contacting us at privacy@advisorylead.com. Deletion requests are subject to legal and tax record-keeping obligations.
AdvisoryLead is a marketplace, not a service provider. We do not perform home services, do not supervise Contractor work, and do not guarantee outcomes. Work is performed under direct agreement between Client and Contractor.
To the fullest extent permitted by law, AdvisoryLead and its officers, employees, and affiliates shall not be liable for:
In all cases, our aggregate liability to any user for any claim arising from the Services shall not exceed the total platform fees paid by or on behalf of that user in the 12 months preceding the claim, or $500, whichever is greater.
We may suspend or terminate accounts that violate these Terms, engage in fraudulent or abusive behavior, receive repeated negative reviews, fail verification, or otherwise compromise the integrity of the Platform. You may close your account at any time by contacting support.
We may update these Terms from time to time to reflect legal, technical, or business changes. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Services after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising under or related to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association, except that either party may seek equitable relief in a court of competent jurisdiction for violations of intellectual property rights.
Questions about these Terms? Reach out to us:
Ready to get started? Book a free estimate as a homeowner or join as a contractor — it takes less than 10 minutes.